Cookbook Shipping & Return Information

  1. The Straight Up Food cookbook is a beautiful, high-quality book weighing 1.7 pounds (9x8x1 inches in size) with a hard cover and a concealed wire-o binding (so that it lays flat). Books are individually wrapped in plastic and shipped in “easy-fold” cardboard book mailers like this. If you have any issues with your book, please see “Returns and Exchanges” below. We want you to be happy!

Thank you for your purchase of this book, self-published in 2016 by author and chef, Cathy Fisher.

Order Processing

Your book will be shipped to you from our warehouse/fulfillment center in Northern California (we do not warehouse this book in other states or countries).

All orders are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Our shipping fees are not priced to make a profit; we make them as affordable as possible so that more people can get this valuable book. (All shipping materials and handling costs are paid for by the seller.)

Shipping to U.S. Addresses

Our U.S. shipping methods, delivery times, and rates are as follows (if you would like to purchase more than 3 books at a time, please contact us at cookbook@straightupfood.com). Shipping charges for your order will be calculated and displayed at checkout.

 

Shipping option

Estimated delivery time

Price

USPS Media Mail

5 to 8 business days

$3.99 (1 bk)

$4.99 (2 bks)

 

 

$5.99 (3 bks)

 

 

 

USPS First Class

2 to 4 business days

$4.99 (1 bk)

 

 

$5.99 (2 bks)

 

 

$6.99 (3 bks)

 

Shipping to International Addresses

We currently offer international shipping to: Canada, Australia, New Zealand, France, Germany, Great Britain, and Ireland

At this time, we do not ship to any other countries because we do not get many orders from these countries. However, if you’d like to request a shipping quote for a country not listed, you can email us at cookbook@straightupfood.com. (You can also order and download digital copies of this book from Amazon Kindle, Apple Books, Barnes & Noble, and Google Play.)

Additionally, we only ship one book per order internationally since our cost-effective shipping carrier (DHL) does not offer insurance for lost or damaged shipments. If you’d like to request a shipping quote for more than one book to be shipped outside of the U.S., you can email us at cookbook@straightupfood.com.

We use DHL Global Mail Service as the shipper for our international orders, because DHL is more cost-effective and arrives a little sooner than USPS International.

“DHL Global Mail is an international tracked mail service created to help online sellers reach customers around the globe. This is an economical way to ship your parcels to their destination. Your parcel gets delivered to the destination country via DHLs logistics network and final mile delivery is done by the local postal service in the destination country. Delivery tracking and any cost of local delivery are included on the DHL platform.”

Shipping charges for your order will be calculated and displayed at checkout. Currently we charge a flat rate of $15.95 to ship one book outside of the U.S. This may seem like a lot, but this is a heavy, high-quality, hardcover book (DHLs total postage price is $21.07, and we subsidize 25% or $5.12 of this cost to help keep our product more affordable). 

 

Shipping option

Estimated delivery time

Price

DHL Global Mail Service

8 to 12 business days

$15.95

 

Checking Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Lost Shipments

Note: As the seller, we are liable for your package until the tracking states “Delivered” to your address by the carrier.

If tracking does not show “Delivered”:

If you haven’t received your order within the indicated time after receiving your shipping confirmation email, and your tracking does not yet indicate “delivered” to your address…

  • Wait a few days beyond the day of expected delivery. Packages can get delayed a day or so, or incorrectly scanned or sorted. It is not uncommon for a package to show up after the expected delivery date.
  • If after these few days your package has still not arrived, reach out to your local mail carrier’s office with your tracking number on hand, to see if they can help you locate it. (You can also contact us at cookbook@straightupfood.com with your name and order number, and we will look into it for you.)

    If tracking does show “Delivered”:

    If you haven’t received your order within the indicated time after receiving your shipping confirmation email, and your tracking does indicate that it has been “delivered” to your address…

    • Call your local mail carrier’s office with your tracking number on hand, to see if they can help you resolve the matter.
    • You can ask your mail carrier personally if they have any recollection of delivering this package to you recently.
    • Your package could have been taken from your mailbox or porch.

      Returns and Exchanges

      We accept returns up to 15 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return. 

      • If you have opened the package, please repackage it in an appropriate sturdy mailer and mail back to the return address/warehouse at this address: Green Bite Publishing, c/o Acutrack, Inc., 350 Sonic Ave., Livermore, CA
      • If you have not opened the packaging/cardboard mailer, and want to return the product, just write “Return to Sender” in bold lettering on the front, and put it into the mail (you do not need to pay any postage), it will be returned to the address on the "return address" label already on the box (Green Bite Publishing, c/o Acutrack, Inc., 350 Sonic Ave., Livermore, CA).

      Damaged or Problematic Books

      In the event that your order arrives damaged in any way, or you find a problem with the inside of the book (errors do occur during printing once in a while, especially with this specialty binding), please email us as soon as possible at cookbook@straightupfood.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work toward a satisfactory solution.

      Need More Help?

      If you have any further questions, please don't hesitate to contact us at cookbook@straightupfood.com.